This Privacy Policy describes how zenvio.pk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
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Personal Identification Information: Name, email address, phone number (03028611422), and shipping/billing addresses.
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Order Information: Details regarding the products you purchase, payment information (processed securely through third-party gateways), and transaction history.
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Device Information: IP address, browser type, time zone, and cookies installed on your device to help us understand how you interact with the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To fulfill and manage orders, including processing payments and arranging for shipping.
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To communicate with you regarding your orders or inquiries sent to info@zenvio.pk.
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To screen for potential risk or fraud.
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To provide you with information or advertising relating to our products or services (where applicable).
3. Sharing Your Personal Information
We do not sell your personal information. We share your data with third parties only to help us use your information as described above. For example:
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Service Providers: We use third-party companies to facilitate our delivery services (Logistics) and payment processing.
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Compliance with Law: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.
4. Your Rights
If you are a resident of Pakistan, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@zenvio.pk or by mail using the details provided below:
Zenvio Dhattal Stop Uggoki, Sialkot, Pakistan. Phone: 03028611422 Website: zenvio.pk